Description
What we’re good at
We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.
Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.
When you join us, you can expect:
- Competitive compensation
- Work-life balance and employee well-being
- A supportive, diverse, people-first culture and mindset
- A voice at the table to create constructive change and work on purposeful products
- Time dedicated to professional development
Position Overview:
We are seeking a detail-oriented and client-focused TPA Services Administrator to join our team. This role is responsible for supporting day-to-day administrative and operational functions related to third-party administration services. The ideal candidate will be a proactive communicator and problem-solver who enjoys working both independently and collaboratively in a fast-paced environment.
Key Responsibilities:
- Serve as a key point of contact for customers, employees, carriers, and vendors—responding to inquiries, providing information, and resolving issues professionally and efficiently.
- Process applications and related documentation, verifying for accuracy and following up on missing or incomplete information.
- Maintain and update internal databases to ensure accurate and timely data entry and recordkeeping.
- Support the administration of group renewals and coordinate with appropriate stakeholders to gather and organize required information.
- Assist with monthly billing cycles, process deposits, track and input ACH transactions, and provide support for audits as needed.
- Compute, proofread, and validate various forms of data and reports to ensure accuracy and compliance.
- Collaborate with carriers, physicians, group administrators, and insured employees to address and resolve service-related concerns.
- Maintain positive, effective working relationships with clients, internal teams, and external partners.
- Apply working knowledge of COBRA rules and regulations in the context of client and participant interactions.
- Act as a liaison between clients and vendors to ensure smooth coordination and service delivery.
- Participate in special projects and support additional administrative tasks as assigned.
Qualifications:
- Prior experience in TPA services, insurance, employee benefits, or a related administrative role preferred.
- Years of customer service experience in an office environment, minimum of 2 years
- Strong attention to detail with excellent organizational and time management skills.
- Exceptional verbal and written communication abilities.
- Proficient in Microsoft Office and comfortable working with databases and online platforms.
- Ability to handle confidential information with discretion.
- Team player with a proactive and service-oriented mindset.
Apply now
Required Experience
Entry Level (0-2 years)
Required Education
High School Diploma/GED
Benefits
Medical
Dental
Life Insurance
