Description
$70-$80k Annually
Location: Remote
Department: Property & Casualty (Commercial)
Title: P&C Claims Manager
At CalNonprofits Insurance Services (CNIS), we proudly serve California’s nonprofit community with integrity, compassion, and deep expertise. As our dedicated Claims Manager in our Property & Casualty Department, you will guide clients through some of their most critical moments- offering clarity, advocacy, and confidence when it's needed most.
This is more than a technical role; it’s a client-facing position rooted in service and strategy. You will be the steady presence that helps nonprofit organizations navigate the claims process with professionalism, transparency, and efficiency
Key Responsibilities
- Serve as the primary claims consultant for commercial P&C accounts
- Respond to all claims-related inquiries within 24 hours
- Determine appropriate carriers to be notified and what steps follow- either independently or in collaboration with the team
- Facilitate first notice of loss or empower clients with guidance for direct reporting
- Use our agency management system (Applied Epic) to:
- Maintain real-time claim status
- Set and track tasks to manage claim progress
- Collaborate with Account Managers and Producers to:
- Communicate risks
- Expose coverage gaps
- Address potential impact on upcoming renewals
- Provide loss-run reports as needed
- Report coverage omissions and anomalies to internal teams
- Create claims kit templates to educate clients and streamline compliance
- Assist with experience modification factor estimates and analysis
- Perform other related duties as assigned
You Will Thrive in This Role If You Are:
- Calm under pressure and emotionally intelligent
- Diplomatic and persuasive, with a service-first mindset
- Organized, curious, and able to manage multiple moving parts
- A confident communicator—especially when delivering difficult updates
- Passionate about being of service to mission-driven organizations
Requirements
- 3–5+ years of commercial property & casualty claims experience
- Ability to interpret insurance coverage forms, follow carrier practices and reporting requirements
- Proficiency with agency management systems (Applied Epic preferred)
- Strong written and verbal communication skills
- Ability to build rapport, establish integrity and develop strong relationships with carriers and clients
- Ability to balance advocacy with professional boundaries and business needs
Why CNIS?
We’ve been serving California’s nonprofit community for over 40 years with tailored insurance solutions and a heart for mission-driven work. When you join CNIS, you become part of a team that values integrity, growth, and people-not just policies.
This is your opportunity to combine technical expertise with meaningful impact. Help us protect the organizations that protect our communities.
Required Experience
Mid Level (3-6 years)
Required Education
High School Diploma/GED
